Returns & Refunds

7-Day Return Policy

We accept returns for defective, damaged, or incorrect shipments within 7 days of delivery. Due to the professional nature of commercial tableware and kitchenware, items must be in their unused, original packaging.

How to Request a Return

• Contact our customer support team via email or phone within 7 days of receiving your order.
• Provide your Order ID and photographic evidence if the item is damaged or defective.
• Once approved, securely pack the items in their original packaging.
• We will arrange a reverse pickup or provide you with a return shipping address.

Refund Process

Once we receive your returned items, our quality control team will inspect them. If the return is approved, your refund will be processed to the original method of payment within 5-7 business days. Please note that shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items cannot be returned:

• Custom branded or etched products.
• Items that have been used, washed, or altered.
• Clearance or final sale items.